Returns & Refund Policy

Return Guidelines

We accept returns within 30 days of delivery for defective and non-defective standard products. 

We don't accept exchanges for custom or hand-built steering wheels which are final sale and cannot be returned.

Restocking Fees

Unopened, like-new items:

  • Domestic: 15% fee (85% refund or 100% store credit)
  • International: 20% fee

Opened packaging/damaged items:

  • Domestic: 20% fee (80% refund or 90% store credit)
  • International: 25% fee

Used or installed items: Non-refundable

Important Notes About Returns

  • Original shipping costs are non-refundable
  • Refused custom orders incur 30% restocking fee plus original shipping
  • All returns must include tracking number

How to Return an Item

  1. Return Window: Within 7 days to return our product
  2. Please email info@fitolizaa.com within 7 days of delivery
  3. Include in your email:
    • Order number
    • Photos/video showing product condition
    • Reason for return
  4. We'll send return instructions within 24-48 hours
  5. Ship items back using trackable method
  6. Refund processing time: Within 14 days

Shipping Responsibilities

  • Customer pays return shipping unless the return is due to our error
  • Free shipping promotions do not apply to exchanges
  • For lost packages, customers must file claims with carrier

Cancellation Policy

  • Standard orders: May cancel within 24 hours (5% fee applies)
  • Custom orders: May cancel within 48 hours only
  • Orders that have shipped cannot be cancelled

Warranty Information

Two years limited warranty covers manufacturing defects. Does not cover:

  • Installation errors
  • Physical damage
  • Modifications
  • Water damage

Warranty Claims Process

  • Email photos of issue to info@fitolizaa.com
  • Replacement parts shipped after 30 days require minimum $12.00 shipping payment

Contact Information

For fastest service:

We do not offer phone support to:

  1. Provide more efficient service
  2. Maintain complete communication records
  3. Easily share links and instructions